MISSION

R&A Cycles is the distinctive leader in the bicycle industry. We are set up to allow anyone from the beginning cyclist to the professional athlete to take advantage of our passion for cycling and multisport. This passion is backed by the most cutting edge inventory stocked deep, over 30 years knowledge of cycling and fitting followed by immense desire to fulfill all of our customer's needs. Other shops talk about customer satisfaction, we are experts in customer enthusiasm. It is our mission to provide the finest products, specialists and services seamlessly integrated to efficiently create the bike of your dreams.

WHO ARE WE

Founded by Philip Cabbad in 1976, R&A Cycles has quickly turned the years as the flagship pro bike shop for professionals and enthusiasts all over the world. In the early 80's R&A Cycles quickly gained a reputation of being the shop to have hard to get imported frames and parts. With that reputation and the inventory to back it up we proceeded by creating a mail order business which was the stepping stones for today's mail order companies. In the early 90's, when the internet was a vague idea, R&A Cycles pioneered the way and created the first online cycling mail order website which has become the industry standard with the most in depth and product rich website.

Furthermore, we have an incredible inventory of top quality products offered at competitive prices and available for immediate delivery right to your door, whether you are from New York city, Sydney Australia, or planet Mars. We will guarantee the best rate and most expedited service. It's a strategy that has always worked for us because it works for you.

Unlike other online retailers, we believe in only advertising products we physically have in our store. Your purchase usually ships the same day it is placed so that you are ready for your big race or for your Sunday ride. If you live or a visiting the New York City region, come visit our retail location in Brooklyn's pristine Park Slope neighborhood and see the largest collection of bikes and parts that you could find anywhere. .

PURCHASE POLICY

Purchasing by Credit Card - All telephone or e-commerce generated purchases must be made using a credit card. For safety and ease we ask all those placing orders via credit card to do so through our safe online website.

Purchasing by Check - We accept checks by mail for purchases but reserve the right to hold purchased goods until receiving cleared funds. Products are sent promptly once full payments are received.

Purchasing via Bank Transfer - We also accept bank transfers as an alternative payment method. Please contact us for details.

GUARANTEE

R&A assures your satisfaction in three ways:

1. Exceptional Service. We have the best and most experienced sales people, fitters and mechanics. All our employees go through R&A schooling to learn and understand people, riders, and inventory.
2. Excellent Prices and sales on all products and services. Be comfortable and enjoy the experience of buying from us and knowing that you are getting the right price.
3. Super Fast Delivery. 95% of what we display at our web site is in stock and will ship right away.*

R&A Cycles seeks to provide the best service to all our customers and to the cycling community. Please feel free to call or email us if you have any questions or would like discuss you future purchase.

*Exceptions include advertised products that are not yet available from our manufacturers.
 

RETURNS

Returns on Factory Configured Bikes - Merchandise must be unused and packed in original format. Prior approval necessary within 5 days after receipt of goods to receive a refund - please call the shop - a 10% restocking charge is applied to all returns.

Returns on Custom Configured Bikes - Custom bikes are not returnable except under exceptional circumstances in which a 20% restocking fee is charged. Please call to talk to an associate. Returns on Parts and Accessories - We accept returns on unused parts and accessories within 20 days of purchase. Prior to 10 days a full refund will be given. After 10 days customer will have a choice of store credit or a gift card.

LAYAWAYS

Layaways are only allowed on purchases of complete bicycles or frames. We generally do not accept layaways on other products. The purchaser must deposit a minimum of 20% of the total purchase price. The 20% is non-refundable after two months of any purchase. Unless notified R&A will cancel any Layaways not attended to in six months.

SPECIAL ORDERS

Special Orders require non-refundable deposits in the amount of at least 50% for a bike or frame, and 25% for other equipment or apparel. Since we stock almost everything special orders really only consist of custom frames designs or paint schemes.

ADVANCE PURCHASES

If a product is not available and a consumer would like to order one for immediate delivery upon arrival, he / she may select from our standard (above) purchasing options to order the product. The purchaser will be billed 10% of the purchasing price and will be put on a list for the item in order of receipt. When item arrives the purchaser will be contacted for confirmation and final payment.